Recent Water Damage Posts

Dealing with a Clog Between the Toilet and the Sewer

12/13/2019 (Permalink)

Clogged toilet in New Hill, NC

Dealing with a Clog Between the Toilet and the Sewer

When you're taking your morning shower, the last thing you expect to see is the toilet overflow. Unfortunately, this issue is not unique, and it is typically indicative of a clog somewhere between the toilet and the sewer. See, because of the clog, when your shower runs, the water has nowhere to go, so it diverts back up into the wastewater lines and causes an overflow. Fortunately, you can often remedy this situation without a thorough sewage cleaning by using a plumbing snake in a couple of areas.

  • Clog in the toilet
  • Clog in the drain cleanout

Clog in the Toilet
You should try using the snake in the most natural and most accessible location first, which is in the toilet. There are two ways to do this. First, you can push the snakehead into the toilet and through the drain. Second, you can remove the toilet and push the head into the pipe directly. In either case, you will push the line into the drain until you feel resistance, at which point you will crank the handle, hopefully pushing through the blockage.

Clog in the Drain Cleanout
If clearing the clog did not work from the toilet, then you are a step closer to requiring sewage cleaning and professional inspections. The next thing you can try is to locate your drain cleanout, which is likely in your basement or crawlspace. Remove the cap with a pipe wrench and feed the snake into the drain. Repeat the steps above.

Other Problems
Unfortunately, if you were unable to either reach or clear the blockage from the toilet or drain cleanout, then you might have more significant concerns than a clogged pipe. Therefore, contact a plumbing specialist in New Hill, NC, to bring out more robust tools and detection equipment, which will help identify and resolve the problem.
Sewage cleaning is not always necessary when a toilet backs up because of a running shower. Sometimes a simple snake or auger will work to clear the problem. However, if it doesn't, then contact a professional for assistance.

Types of Contaminated Water and How To Fix It

11/27/2019 (Permalink)

Category 1 Water Damage comes from a clean water source, a fresh water line for a refrigerator

Types of Contaminated Water and How To Fix It

Any homeowner in New Hill, NC, knows that a leaking pipe or flooded basement is a problem that needs to be addressed immediately. Water and flooring do not mix, and it can cause any number of issues if left unchecked. There are several types of contaminated water and your response to cleanup depends on which is in your home.

1. Category One: Clean Water

If you have to have water in your home, this is the type you want. Category one refers to moisture coming from a clean source of water, like a leaking faucet or supply line. Although you still obviously have to address it, it is not something that will cause immediate health concerns.

2. Category Two: Contaminated Water

This type of water is not completely clean, such as leaks from toilets or washing machines. This does have the potential to be a threat to you or your pets’ health, and it therefore needs to be addressed by a water restoration specialist. If you are confronting this situation, first stop the leakage by shutting off the water. Contact a professional to determine what you need to do and when they will be able to help.

3. Category Three: Sewage or Outside Flood

Category three is the most dangerous type. Sometimes referred to as black water, this is not something you can clean up yourself. There are bacteria and potentially toxic chemicals that can get attached to materials in your home. Professionals will wear the appropriate clothing and breathing gear, as well as use the most effective cleaning tools to make sure your home is fully recovered.
Contaminated water in your home is never expected, but you need to deal with it immediately. If you are lucky and have only category one clean water, you need to make sure it hasn’t had the opportunity to seep into walls and flooring to cause mold growth. If it falls into category two or three, you must contact a professional right away. You’ll then have the peace of mind that your home is safe.

4 Factors That Can Cause Your Toilet To Leak When You Flush

8/28/2019 (Permalink)

Leaking toilet after flushing in Cary, NC

Consider These 4 Factors When Troubleshooting Your Leaking Toilet

If your toilet leaks when you flush, there are a few possible explanations. It's important to troubleshoot a toilet leak as soon as possible. If undetected or unresolved, a leaking toilet can wreak havoc on your home and cost you in water damage repair. As a homeowner in Cary, NC, check for these factors when troubleshooting your leak:

1. Dry Wax Ring. Check the integrity of your wax ring, the component between your toilet's base and the flange. If it has dried out over time, it can crumble and cause water to leak from the toilet's base onto the floor and surrounding area.

2. Improper Wax Ring Installation. Installing the wax ring can be a tricky task, especially for someone with little plumbing experience or know-how. If improperly installed, the wax ring can create breaches and allow water to escape. A foul odor is another symptom of improper wax ring installation. Don't forget to use your nose when investigating your bathroom leak!

3. Broken Flange. The toilet flange is a pipe fitting that mounts the toilet to the floor and connects it to the drainpipe. A broken flange compromises the drainage of water after flushing and can force water out of the toilet's base onto the bathroom floor. In addition to a leaking toilet, a toilet that rocks back and forth may also be a sign of a broken flange.

4. Loose Tank. The bolts that connect your toilet and its tank can come loose over time. This disconnection can cause the tank gasket to move, allowing water to bypass the gasket and head for your floor!

Consider these four factors when troubleshooting your leaking toilet. With a little time and attention, you can quickly pinpoint the source of the leak and put a plan in place to resolve the issue. The sooner you pinpoint the source, the sooner you can fix it and save money and time over the long run.

Residential Water - How To Identify the Cause of Noisy Pipes

6/14/2019 (Permalink)

High water pressure can cause damage to your washing machine

Common Causes of Loud Noises Coming from Your Pipes

If you’re unable to get a good night’s rest because of noisy pipes in your Morrisville, NC, home, it’s time to figure out what is causing the problem. A noisy pipe must be addressed as soon as possible because it may lead to a pipe break, which can cause severe water damage in your home. Here are some of the most common causes of loud noises coming from your pipes.

High Water Pressure

If you notice a humming sound coming from your pipes, it could be the result of high water pressure. Too much water pressure doesn’t only affect your pipes, however. It can also cause damage to various water-supplied appliances, including the following:

  • Dishwashers
  • Washing machines
  • Icemakers
  • Water heaters

In order to fix a problem concerning your water pressure, it’s best to simply adjust it using a pressure regulator. If a regulator isn’t present in your home, having one installed can help reduce the costs and damage associated with high water pressure, as well as the risk of having a pipe break.

Trapped Air Bubbles

Your pipes may also be making a banging or hammering sound. This is likely because there are air bubbles trapped in your pipes, which can occur if there is a problem with the water line. If you hear the banging noise when you turn on a faucet, it’s safe to conclude that the sound is a result of trapped air. In this situation, calling a water restoration specialist immediately is the most effective way to fix the problem before a pipe burst occurs.

Water Hammer

A loud thudding sound, also known as a water hammer, could be another culprit. You likely hear this sound when you abruptly turn off a faucet, causing the running water to bang against the shutoff valve. Over time, a water hammer may disrupt important connections in the water line, which can leave you struggling to fix broken pipe. Taking immediate action is key because noisy pipes can lead to a pipe break and cause water damage in your home.

How to Handle Sewer Backup

5/5/2019 (Permalink)

Flood Damage caused Sewer Backup in Raleigh, NC.

Of all the dirty jobs you have to do as a homeowner, sewer cleanup is going to take the cake. When there’s a flooded toilet involved, or when a storm triggered a sewer backup, it’s time to start weighing your options.

If you’re feeling overwhelmed, here is what happens during a cleanup effort:

Pump It Out and Dry It Out

All the gunk that comes along with a sewer cleanup has to be taken out. You or your cleanup professional will have to start the process right away. Often, sump or trash pumps will be used to clear the water from your home. Then, with the use of fans and dehumidifiers, your residence will be dried.

Restoration and Carpet Repair

Carpets have to be considered in the sewer cleanup. Most of the time, carpets are not able to be saved, they have to be replaced after coming in contact with sewer backup. However, there are cases where they may be able to be salvaged. In these instances, the carpets have to be removed and scrubbed thoroughly. Remember that moisture is a breeding ground for mold, and when it comes to porous belongings, there are places for the mold to hide. Everything must be disinfected and cleaned.

Odor Elimination

The problem after sewer cleanup is that sometimes you still have to figure out what to do about the smell. The cleanup process will remove most of the scent, but not always all of it. If you find that the odor is lingering in your home, you can utilize HEPA air filters to clean the air and air fresheners to make the situation tolerable. Over time, the smell should fade.

No one wants to have to go through a sewer cleanup. It can be a difficult task, but when taken seriously and with the help of specialists in Raleigh, NC your home can be clean again in no time. 

What Is Gray Water?

4/18/2019 (Permalink)

Water damage on carpet in a Cary, NC commercial building

Restoration professionals refer to contaminated water that does not contain solid waste as Category Two or gray water. This water may originate from an appliance or shower overflow. Clean Category One water can also degrade into Category Two water damage if it is left standing for days before or after water pipe repair. Find out more about gray water and how to differentiate between the three categories of water damage.

Sources of Gray Water

Gray water may contain chemicals, microbes or other contaminants. There are several common sources for Category Two water damage:

  • Appliance overflows
  • Shower overflows
  • Broken aquariums
  • Degraded water

Category One water from a broken pipe can degrade to Category Two if left standing for longer than 48 hours before or after water pipe repair. Standing water can become highly contaminated Category Three water within a few days.

Gray Water Risks

Gray water does not contain solid waste like Category Three water, but may contain bacteria and other biohazards. It is important to disinfect any area flooded with contaminated water as well as building materials and contents.

Gray Water Cleanup

Water damage mitigation experts can extract gray water from a structure. Once standing water has been removed, restoration specialists can determine whether the following building materials should be torn out and replaced:

  • Carpet
  • Drywall
  • Insulation

Porous materials or contents can be difficult to disinfect and may increase bacteria or mold growth risks. After damaged materials have been removed, the affected area should be cleaned, disinfected and dried.

Gray water damage may not be as severe as damage that involves black water, but Category Two water is still contaminated. A property owner or manager should contact a plumber to clear a blockage or perform water pipe repair. A mitigation and restoration service can assess and clean up any category of water damage present at a building in Cary, NC.

Dealing With Insurance After Broken Pipes

3/15/2019 (Permalink)

Flooding from a broken pipe in a Wilbon,NC home

Dealing With Insurance After Broken Pipes 

After a flood in your home, your mind is probably racing with thoughts of your damaged keepsakes, furniture, and electronics. If your flooding is due to structural damage, you’ll likely have to fix a broken pipe or two as well. Follow these three tips to make dealing with insurance, home repair, and safety after this overwhelming experience easier.

1. Contact Your Insurance Provider

The repair and claims process will likely be a long and tedious one, so it’s essential to understand the details of your insurance coverage as soon as possible. When you do that, you’re better prepared with information that will help the process run more efficiently.

2. Reach Out to Professionals

While dealing with insurance, you still have a home to repair. There are several emergency steps that you can and should take on your own after a flood. They include tasks such as the following:

  • Wipe away water from wood furniture to minimize swelling.
  • Pick up loose items from the floor; they may be able to be dried and saved.
  • Move upholstery and cushions from furniture to let them dry.

Besides these actions, your next step should be to contact water damage repair specialists in Wilbon, NC, to handle larger issues in the safest, most efficient way possible. Additionally, these specialists can work with your insurance to make the coverage process easier for you.

3. Put Safety First

During this stressful time, it’s important not to neglect your personal safety. Remember to keep your distance from electronics — don’t attempt to use them, even if they seem functional. Another thing to remember is not to use ceiling fixtures, and to stay out of rooms with sagging ceilings.

A flood in your home is an incredibly stressful experience, but by following the above steps you’ll be on your way to getting everything back in tip-top shape.

How Long Do Supply Lines Last?

1/18/2019 (Permalink)

Stainless steal supply line vs PVC supply line

Supply line damage is one of the most common bathroom leak causes. Homeowners should select line materials based on the distance of the run and other installation requirements. Learn about the lifespans of four popular supply line materials as well as the risk of a supply line leak.

Braided Stainless Steel

Braided stainless steel supply lines can be easier and faster to install than rigid lines. These lines stand out for several reasons:

  • Durability
  • Ideal for short runs
  • No crimping or kinking

Steel braided lines may be covered by one-year to five-year warranties. Some manufacturers may offer longer warranties.


Copper is a top-of-the-line material. Several styles are available, such as chromed, flexible, or rigid lines. Copper pipes have many desirable qualities:

  • Bendability to minimize joints
  • Corrosion resistance
  • Durability and recyclability

Solid copper pipes can withstand most supply line damage. These lines are also up to three times more expensive than plastic alternatives. Copper lines are backed by a 50-year manufacturer's warranty.


Chlorinated polyvinyl chloride piping is relatively new to the market. CPVC is considerably less expensive than copper, but it is also brittle. A broken or degraded line can cause a major bathroom leak. This material does not corrode, pit, or scale, and can safely supply acidic water. Some manufacturers offer a 10-year warranty.


Crosslink Polyethylene is flexible and can be combined with other pipe materials with the right adapters. PEX lines require fewer fittings, which may reduce the likelihood of a supply line leak. This material also expands, which may prevent bursts. PEX lines have a 50-year average lifespan for plumbing uses, and most manufacturers provide 25-year warranties.

Homeowners should consider the look they want for visible supply lines as well as the properties and lifespan of materials. If you experience supply line damage at a residence in Cary, NC, contact a mitigation and restoration company.

Does Filing an Insurance Claim Raise Your Rates?

12/23/2018 (Permalink)

Flooding from water loss in Raleigh, NC

Homeowners considering whether to file an insurance claim may be concerned about rate hikes. In general, filing claims is likely to result in higher rates. Find out more about why this is the case and a few possible exceptions.

Number of Claims

The number of claims a homeowner files will impact their insurance rates. It is usually the case that:

  • The more claims that are filed, the higher the rates
  • Some types of claims may result in higher rates or policy changes
  • Too many claims may result in policy termination

A policyholder should consider whether filing an insurance claim for minor damage is worth raised rates or changes in coverage.

The Type of Claims

Rates will generally rise whether the losses claimed are partial or total. Factor in the following considerations:

  • If the policyholder is at fault, rates are very likely to rise
  • If the policyholder is not at fault, rates may or may not rise
  • Some types of claims may raise rates and cause policy cancellation

Certain claims, including water damage or mold, may be more likely to result in significant rate hikes or policy changes. A separate flood insurance policy is necessary to cover a home flood.

The Insurance Provider

Some insurers are more forgiving of certain types of claims. Inquire about an insurer's rules regarding:

  • Forgiveness or limitations
  • Rate increases
  • Reporting consultation for potential claims

A homeowner should be aware of policy terms and insurer practices. This information may increase the likelihood that coverage will offset damage cleanup and restoration costs.

A homeowner may want to set aside money in a savings account. Lower insurance rates by raising the deductible to match this amount. The homeowner can use these funds to cover minor damage instead of filing an insurance claim. If a residence sustains damage, obtain an estimate from a mitigation and restoration company in Raleigh, NC.

What To Do When Water Gets In Your Crawlspace

10/10/2018 (Permalink)

Water damage on a crawlspace in Cary,NC

Water in a crawlspace can come from a variety of sources. Some of these causes are preventable, whereas others call for quick action to eliminate standing water caused by flooding. Here are three methods for fixing a wet crawl space and preventing the issue from recurring.

1. Identify the Source

A crawlspace may flood for a variety of reasons. Conditions brought about by overflowing surface or subterranean water can be difficult to prevent, but should be cleaned up as soon as possible. Grading problems, clogged gutters, and improperly installed downspouts can also lead to crawlspace and foundation issues. A broken water line or sewer backup can also cause water to collect in a crawlspace.

2. Pump Out Water And Dry

Residential water damage restoration services have all of the expertise and equipment needed to quickly restore a wet crawl space. Professionals rely on pumps to get rid of water and blowers and dehumidifiers to speed drying. This equipment can limit the extent of damage and mitigate mold.

3. Fix the Cause

You may be able to prevent water from collecting in a crawlspace by adjusting the grading of your landscaping and carefully monitoring watering in beds near the foundation of your home. Clear your gutters and make sure that downspouts direct water away from the foundation and have a two-foot splash block. Have plumbing regularly inspected to prevent pipe breaks and take measures to prevent bursts due to freezing temperatures by heating your home and allowing a faucet to drip.

Mold may have already started to develop if water has been standing or moisture has lingered in your crawlspace for 24 to 72 hours or longer. Conditions in a wet crawl space are ideal for mold growth. You may want to hire a water damage restoration service with certified mold prevention, testing, and mitigation experts on staff in Cary, NC.

Tips To Tame a Leaky Toilet

6/22/2018 (Permalink)

Repairing a leaking toilet may seem easy, but water damage caused by the leak can be more extensive.

As a homeowner in Cary, NC, nothing can be more frustrating than a leaking toilet. Finding water at the base of your toilet every time you flush is no laughing matter. Left unrepaired, even the smallest leak can lead to water damage.

Tighten the Bolts

The plumbing connecting your toilet to the floor is the most likely cause of the leak. This consists of a metal flange and a wax seal pressed together by bolts at the toilet’s base. Tightening those bolts may fix the seal and stop your bathroom leak. Alternate between each bolt until your toilet is again firmly secured to the floor, being careful not to overtighten and cause damage to the fixture.

Replace the Seal

If there is still water seeping from the base, then the wax seal or metal flange might be at fault. You can contact a plumber to handle the repair or attempt to fix the leaking toilet yourself following these steps:

1. Turn off the water running to your toilet, remove the tank’s water supply, and flush to drain the tank and bowl.
2. Remove bolts and lift the unit by the bowl, setting it aside, and look for water damage.
3. Scrape away the old wax seal, checking the flange for cracks or breakage.
4. Install a new wax seal (and metal strap if needed) and lower the toilet back into position.
5. Tighten the bolts firmly to ensure a good seal, and reattach the water supply.

Check the Flange

While replacing the wax seal, see if the metal flange is damaged; if that is the case, it needs replacement. Place a rag into the sewer pipe to prevent gases from entering your home, and remove the old flange. Bring it with you when purchasing a new one to ensure it’s the proper size and type for your toilet. Remember to remove the rag before replacing the bowl.

Repairing a leaking toilet may seem easy, but water damage caused by the leak can be more extensive. Call a local professional in Cary, NC, to assess the situation and prevent further, more costly damage down the road. For more information, visit

Is It Possible to Get Rid of Mold Odor After Water Damage?

5/14/2018 (Permalink)

Even after dealing with a mold infestation in your Cary, NC, home, mold remediation may not have been enough to get rid of that mold smell.

Even after dealing with a mold infestation in your Cary, NC, home, mold remediation may not have been enough to get rid of that mold smell. That smell is pervasive and often sickening, with a sort of dry, musty odor that can seem almost impossible to get out of porous materials. So how can you get rid of the odors for good?

Take It Step By Step

The stench of mold is caused by mycotoxins, which mold releases into the air; as long as you still have even the smallest amount of mold, you’ll have mycotoxins. There are a number of steps you can take to ensure you free your home from the smell of mold, including:

• Make sure you’ve actually eliminated all the mold. You might think your home is mold-free, but it’s never truly gone; spores remain in the air at all times. Even if you’ve cleared out most infestations, it’s possible a new one has taken root – or you’ve missed an existing patch. Mold specialists can help you find hidden areas where mold may grow.
• Remove the causes that lead to fresh outbreaks. Check for leaking roofs, pipes, and anywhere else you might have standing water or condensation. Make use of dehumidifiers to remove moisture in the air.
• Make liberal use of baking powder. Baking powder is great for lingering odor elimination, and it’s safe for use just about anywhere. Scrub previously mold-affected areas with a solution of baking soda and water; you can even use it on curtains and upholstery. Sprinkle it on carpets before vacuuming, and more.
• Use HEPA air filtration devices. Air filtration devices help get rid of that musty odor by sucking the mycotoxins out of the air and reducing the number of active mold spores in your environment; as the name implies, they filter the air to remove toxic and harmful substances. Many off-the-shelf filters are affordable and highly effective. For more information, visit

Can Carpeting Be Saved After a Flood? 3 Factors To Consider

3/22/2018 (Permalink)

When flooding occurs in your Raleigh, NC home, the results can be disastrous. From dealing with a pipe break to a burst water heater, assessing the water damage afterward may take some time as you sort through wet items and consider the cost of repairs. However, one item you may be unsure about replacing is wet carpeting. Before you make this decision, there are a few factors you might want to consider, as they can affect the well-being of anyone who lives in your home.

1. How Old Is the Carpeting?

A carpet's age can affect the level of damage that occurs during a flood. If the fibers are already worn, they may not absorb as much water and the carpeting may be easier to dry. However, older carpeting may shed more fibers after a flood and leave thinning or bare patches. In this case, you may want to replace it.

2. What Kind of Flood Was It?

Before you decide to remove your home's carpeting, you may want to consult a flood cleanup and restoration company. These professionals can advise you on what types of flood water may be hazardous to your health and whether your carpets can recover. For example, sewage water or flooding that occurs in your home after a heavy rain may contain pathogens and microbes that can cause serious illness. A carpet saturated with outdoor flood water cannot be salvaged, so you may want to have it torn out as soon as possible.

3. Has Mold Set In?

If it takes more than a few days to fix a pipe break and your carpeting remains wet, mold can set in quickly. Mold typically grows on the padding underneath carpeting first, so you may need to have it inspected. If no mold is present, you may be able to save affected carpeting with proper drying.

Carpeting in your Raleigh, NC home can be affected by flood waters from a pipe break or torrential storm. Asking yourself a few questions about the extent of the damage can help you make the best decision possible. Visit for more information on water damage.