Recent Posts

My Raleigh Restaurant Ceiling Is Peeling And Discolored – Could I Have A Leak?

7/26/2020 (Permalink)

water damaged property Contact SERVPRO of South Cary / Apex at (919) 615-1160 for expert water damage service.

SERVPRO Can Assess The Damage to Your Raleigh Business and Provide the Needed Mitigation

Minor damage to a Raleigh business can become big trouble quickly if left untreated. If you think your ceiling is showing signs of water intrusion, call the experts at SERVPRO immediately.

Can I Simply Repaint My Ceiling?

If there is water damage in your restaurant in Raleigh, repainting the ceiling may hide the discoloration for a time, but it will return. Shutting down your business for a major water restoration problem is the last thing you want to do. Our trained technicians can come during off-hours and assess the situation. They will:

    •    Look for the source of the leak.
    •    Check the HVAC system for any water damage.
    •    Use moisture sensors to find hidden water.
    •    Clean and repair any damage the leak may have caused.
    •    Clean and repaint the ceiling.
    •    Deodorize and sanitize if needed.

Taking Care of Local Businesses

Your restaurant is a vital part of the local economy, and we want to help you stay in business. We work with your insurance company and keep you abreast of everything we do. As a commercial restoration company, we handle any water remediation needs. You may be a small mom and pop diner or a large high-scale restaurant – it doesn’t matter. We’re Faster to Any Size Disaster.

Available Around the Clock

SERVPRO understands your need to work around your operating hours, if possible. Our Green Team is available 24/7. And yes, we work weekends too. Keep your restaurant open for business by letting our professionals nip the small problems in the bud before they become big headaches.

Contact SERVPRO of South Cary / Apex at (919) 615-1160 for expert water damage service.

What Steps Are Crucial During Flood Damage Cleanup in Raleigh?

7/26/2020 (Permalink)

flood damage outside of a home Storms can bring in floods and damage your home. This can be hard to handle by yourself in your own home. Call SERVPRO for storm damage remediation.

Superior Skills and Equipment Help SERVPRO Expedite Cleanup of Your Flood-Damaged Property

Of all the damages that storms cause in Raleigh properties, soiling, and contamination of surfaces and materials are the two most prevalent. The level of soiling or contamination varies on a case-by-case basis, so you might not be sure what is expected of you after your house floods. SERVPRO has skilled technicians ready to respond to your distress call in case there is an incident at your Raleigh home.

How fast should flood damage cleanup start after Raleigh homes are affected?

Ideally, you should clean up and dry your home within 24-48 hours after a flooding incident because once this period elapses, unnecessary secondary damages develop including:

  • Material deterioration from moisture exposure
  • Microbial growth including mold development
  • Moisture migration beyond the initial loss areas

Can SERVPRO help clean up within the 48-hour window?

Unless there is a major storm incident where external factors such as downed power lines or blocked roads interfere with the response, in other situations, our technicians can achieve the stated goal. We commit to reaching your property within 4 hours after notification about the incident.

How does the cleanup progress?

Various aspects, including the severity of the flooding and the layout or size of your property, can influence the cleaning process. However, some steps are typical for most incidents, including:

  • Scoping the loss
  • Material and content removal from affected areas
  • Water extraction and removal of debris
  • Cleaning and disinfection of affected areas

Some of the materials we remove during cleanup include sodden drywall, carpets, and pad. We also shovel out mud and silt deposited by the floodwater. Once the debris is out of the way, we can pressure-wash or use other cleaning methods to cleanse soiled areas. We also apply disinfectants and antimicrobial products on the cleaned areas to remove contaminants. 

A thorough cleanup is essential in the restoration of flood damage. Call SERVPRO of South Cary / Apex at (919) 615-1160 to help remove all traces of soiling from your property, "Like it never even happened."

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What signs indicate hidden water damage at my Raleigh home?

7/24/2020 (Permalink)

SERVPRO drying equipment being used in bathroom Whatever the source of the water loss event, SERVPRO is equipped to help. Call us today!

Advanced Training, Experience and Equipment Help SERVPRO Identify Hidden Water Damage in Raleigh Properties 

Water intrusion into a house can lead to various forms of damage. Wet patches and surface discoloration are two visible signs that there is a problem, but there are other more subtle signs, such as your home developing a musty smell. What is even more worrying is that unaddressed damages continue to worsen, and so you may end up spending a fortune to restore your Raleigh home. Consulting water restoration companies like SERVPRO helps in faster identification and fixing of problems. 

Can professionals notice damage if there are no visible signs? 

Several factors affect the ability to detect hidden water damage in your Raleigh home, including the tools used to investigate, and the sections of the property considered. Our SERVPRO technicians check both inside and outside your house for indicators or likely causes of water damage. Some of the signs outside the house that might indicate a hidden problem include: 

  • Landscaping sloping towards the house
  • Clogged, leaking or poorly attached gutters and downspouts
  • Cracked or missing roof shingles
  • Separation or soft spots in door and window frames 

The problems noted in the house's exterior can help our technicians understand where to focus when scoping for damage. For instance, if there is a missing shingle, we focus on the ceiling or attic. In case of landscaping or downspout issues, we focus on the floor or foundation. 

What signs indicate a leak inside the house? 

  • Water rings on walls or ceiling
  • Sagging or soft spots on the floor
  • Cracking, buckling or cupping of hardwood floorboards
  • Musty smell in the air 

Although the signs may seem negligible, they might signify an ongoing problem in the plumbing systems or utilities such as the HVAC systems. Our SERVPRO technicians can probe affected areas using sophisticated tools such as thermal cameras and borescopes to identify the water intrusion's extent without tearing everything down. 

Don't let hidden moisture problems fester for long. Call SERVPRO of South Cary / Apex at (919) 615-1160 to identify and fix them. We're Faster To Any Size Disaster. 

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I Can’t See It, But I Sure Can Smell It -- How Do I Cleanup Fire Odors in My House?

7/17/2020 (Permalink)

green SERVPRO equipment with UV blue light Odors along with smoke and fire damage in your Raleigh home? SERVPRO has many mechanical solutions to make it "Like it never even happened."

SERVPRO Offers Professional Strategies to Cleanup Both Fire Residues and Their Odors in Raleigh Residences

The aftermath of a Raleigh household fire presents a huge learning curve for a homeowner, including coping with residues, both seen and invisible, unlike anything you have experienced before. Engaging our services is the perfect way to ensure cleanup of the soot and odors lingering can be effective and complete.

What Is the Relationship Between the Soot and Odors of a Household Fire?

Fire and odor cleanup for your Raleigh home go hand in hand. Our highly trained technicians appreciate the connection, knowing that without top-notch and complete cleaning, odors linger. We also understand that some odors are relentlessly persistent, and we seek innovative techniques to eliminate even the most intractable stenches.

How Do Restoration Technicians Approach the Challenges of Cleaning and Deodorization?

Science is the foundation of all the services SERVPRO offers. As we review the damage in your home, we perform the following evaluations to manage the soiling and odors:

  • Matching the type of soot and surface affected with the appropriate cleaning products and techniques
  • Implementing the cleaning regimen
  • Checking in with the homeowner post-cleaning to discuss whether odors are still bothersome
  • Employing advanced deodorization equipment if needed to eradicate any lingering smells
  • Thermal fogging -- deodorizing aids combust to recreate the conditions of the fire and disperse to pair with and neutralize the unpleasant smells
  • Ozone machines -- the malodorous substances are oxidized, although a brief evacuation of the house is required
  • Hydroxyl generators -- hydroxyl molecules created using UV light seek out the odor-bearing soot particles and change them at a molecular level into innocuous and odor-free substances

The trained team at SERVPRO of South Cary / Apex is poised to help residents of our community conquer the dual enemies of soot and odors after a home fire. Contact us at (919) 615-1160 as soon as practical after the firefighters relinquish your house's control.

Water Emergency: Is My Business Responsible for Premises Upkeep?

7/15/2020 (Permalink)

View of desk/workstation in corner; water on the carpet Should yoru business need water damage restoration, call SERVPRO!

SERVPRO Commercial Water Damage Restoration Professionals are Available to Help your Raleigh Business Find its Feet After a Water Emergency

What are the effects of a water leak?

Water intrusion in your Raleigh business can have both short-term and long-term consequences. In the short term, the sanitary condition of the building may degrade or become unsafe. These issues may force a temporary closure of your business until you can return it to hygienic premises. In the long-term, untreated water damage can lead to expensive mold issues and rot or affect the assumptions' structural framework. Structural damage can occur by water absorption, increasing pressure on frame joints, which can affect the building's overall integrity. SERVPRO can mitigate the immediate and lasting effects of water intrusion in your business.

What are commercial restoration services?

If your business is affected by flooding, leaks, or water intrusion in Raleigh, you may need to enlist commercial water damage restoration in Raleigh. Commercial restorers can help ensure that your business property remains professionally safe and sanitary after a water emergency. SERVPRO has both human resources and equipment that allows us to work on any -size disaster from small, independent service businesses to large office blocks or tenements. You can communicate with our crew chiefs directly throughout the service to stay in the loop throughout the facility. Once we finish, we can pass our paperwork onto your insurer to complete a stress-free claim.

When should a business enlist commercial restoration?

  • If you suspect or witness a water leak occurring in your business premises
  • If there are noticeable musty odors in some areas of your business
  • If areas of your office are wet or damp following a period of heavy rainfall

Businesses need restoration services with the necessary resources to work in large spaces, on-time, and on-budget. If you think there is a water issue in your property, contact SERVPRO of Cary / Morrisville / Apex at (919) 615-1160.

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Does Hiring A Fire Damage Restoration Company in Raleigh Offer Any Evident Advantages?

7/12/2020 (Permalink)

Charred Picture Frame Better skills and equipment can help deliver satisfactory results when restoring the fire-damaged property.

Better Training and Preparation Ensures that SERVPRO Restoration Teams Can Deliver Efficient Results in Raleigh

After fire guts your home, many people might advise you to consult a fire restoration company since engaging one lifts the burden of handling all the tiresome restoration work involved. However, you may have doubts about whether there are sufficient benefits to hiring one. When SERVPRO crews restore fire loss sites in Raleigh, property owners enjoy many gains apart from a minimized workload, including getting services from a better-prepared team.

What Unique Preparations Do Fire Damage Restoration Companies Make In Raleigh?

Unlike what you might do on your own, professional restorers do thorough preparations exceeding what basic restoration requires in anticipation of challenges, as well as to take advantage of any unique opportunities that arise. Our SERVPRO crew chiefs prepare resources such as:
    •    Adjustable or specific height ladders
    •    Floor protection
    •    Unique packing supplies
    •    Specialty cleaning tools

Preparing the resources in advance ensures minimal time wastage during restoration. For instance, if we need access to elevated sections of the property for demolition, cleaning, or refinishing purposes, we can proceed with the task immediately since we have the appropriate ladders on site. We can also limit the chances of unnecessary secondary damage such as scratches on tiles or wooden floor surfaces, especially when manipulating contents since we bring floor protection supplies.

Does professional restoration offer benefits beyond better tools?

Although having the right tools plays a crucial role during the restoration of fire damage in Raleigh, other circumstances can influence the outcome of such an exercise. The process is a combination of several procedures, including:
    •    Moisture control
    •    Odor management
    •    Mixing cleaning products
    •    Management of different materials

The proper mix of skills is as necessary as the tools used in the restoration process. Our SERVPRO crews include technicians certified in different fields, including Fire & Smoke Restoration, Carpet Cleaning, and Applied Structural Drying, among others. The crew chief assesses the strength of individual members of the team and coordinates them to ensure the best outcomes.

A skilled team takes both reactive and proactive approaches when restoring fire damage. For instance, on arrival at the loss site, technicians can set up hydroxyl generators for proactive odor management as they perform other restoration processes. Another proactive step is pre-cleaning and applying protective oil to surfaces that soot might damage permanently. Such a step ensures metallic items do not develop rust, while granite and other stone surfaces do not stain from extended exposure to smoke residues. Running dehumidifiers from the start can also help prevent moisture leftover from firefighting efforts from causing secondary damages.

Do off the shelf cleaning products need further mixing to clean fire residues?

The variety of cleaning products in the market is almost endless. However, not all products produce the right results, especially when you have other factors to consider, such as large surfaces to clean and the need to finish the process promptly. Our technicians receive regular training to update them on the active compounds that help in cleaning different types of soils found in a fire loss site. When we choose cleaning products to purchase in the market, consider more than just the brand name – we consider the active ingredients and the concentration percentages, ensuring that we get a product that works with utmost efficiency.

Apart from ready to use products, we might also need to mix different products to deal with the different soils generated during combustion. For instance, when a fire is quelled with chemical fire extinguishers, corrosive residues are left within the property. Removing such residues requires several steps, including neutralization with other active agents such as isopropyl alcohol or sodium bicarbonate before cleaning the area with regular detergent and water. Firefighting chemicals vary, so evaluation of the residues at your loss site is necessary before choosing the neutralization product.

Sometimes mixing different products can lead to chemical reactions, which produce harmful fumes that can lead to injury. For instance, when using bleach to remove stains, it is essential to avoid mixing it with anything else apart from water. Ammonia and bleach produce chlorine gas, which is harmful to the user while a combination of hydrogen peroxide, and vinegar results in corrosive peracetic acid, which can break down the materials it, is intended to clean. With assistance from SERVPRO technicians, you do not have to worry about the unintended consequences of using cleaning products.

Better skills and equipment can help deliver satisfactory results when restoring the fire-damaged property. Call SERVPRO of South Cary / Apex at (919) 615-1160 to provide a skilled crew to resolve most any damage, “Like it never even happened.”

How Can I Tell if I Have Hidden Water Damage in Raleigh?

7/12/2020 (Permalink)

water leaking out of a white pipe under a sink Water damage can impact you and your family’s daily lives within the home. Take this burden off your family and contact SERVPRO for remediation servic

SERVPRO Can Locate and Address Any Water Damage That Might Be Lurking in Your Raleigh Home

Although bathrooms and kitchens are designed to handle a great deal of moisture and water, there can be a time when you need to call in professionals to tackle water removal. If you suspect there has been a leak, but you cannot find it, SERVPRO has the right moisture detection tools and methods for restoring your Raleigh home. Once you call us, we send out our crew to get to the heart of the problem.

There are several telling signs that you may have water damage hidden behind walls, including:

  •   Paint that seems to be discolored, peeling, or bubbling
  •   Drywall that seems crumbly, moist, or spongy when you touch it
  •   Unexplainable musty odors

Failing to address hidden water issues can bring on costly structural damage to your home. Our team will handle the water mitigation while using a broad range of tools. The trucks in our fleet bring devices such as extractors and pumps that remove standing water. We also have wall cavity drying equipment and moisture sensors that allow us to find hidden pockets of moisture to eliminate them.

Once we locate and extract moisture, the remainder is wicked off or evaporated with centrifugal air movers and industrial-grade dehumidifiers. Depending on the area where water damage is present, our team may also use polyethylene sheeting to create a drying chamber that will amplify drying. Everything is finished with proper sanitation and disinfection so that your interior is just “Like it never even happened.”

Water damage is no match for our skilled crew at SERVPRO of South Cary/Apex. Once you call us at (919) 615-1160, you will have the reliable, efficient restoration services you need at your door within hours.

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What Causes Your Cary Attic Fire Damage to Spread?

6/28/2020 (Permalink)

black burned timbers and walls in a collapsed house destroyed by fire SERVPRO of South Cary / Apex provides 24/7 service that is Faster to Any Size Disaster.

SERVPRO Technicians Remove Attic Fire Damage from Cary Homes & Perform Restoration Services

Every year, an average of 10,000 attic fires happen in the United States, causing a whopping $477 million in structure and property damages. Attic fires in Cary and elsewhere can spread quickly and create more loss than other types of residential structure fires without fast action.

SERVPRO technicians are certified in restoration industry best practices to remove fire damage in your Cary home’s attic. This firm’s restoration-first approach focuses on helping homeowners save while mitigating the short- and long-term effects of a disaster.

What in My Attic is Most Vulnerable to Fire?

• Cardboard boxes. If you use your attic primarily for storage, consider switching to plastic bins. Not only can this lessen your fire risk, but plastics and other oil-based products burn more slowly and at lower temperatures than paper and cardboard.
• HVAC systems. Attic fires typically occur due to electrical malfunctions and problems with your ventilation. Dust, dirt, and lint clogging up filters and vent shafts are also fuel for a home structure fire.
• Insulation. Fiberglass and mineral wool are naturally fire-resistant. While more flammable materials, such as cellulose, can be treated with fire-resistant chemicals like boric acid, it may be more cost-effective to select attic insulation with a natural resistance to fire.

Can SERVPRO Preserve Fire-Damaged Documents?

Depending on the condition of essential documents after fire damage and suppression, SERVPRO can take steps to preserve as much as possible. Documents are typically treated through sublimation–that is, the transition from a solid to a gaseous state without turning liquid. This process is accomplished by freezing documents and then drying them with one of the following methods:

• Freezer-drying
• Dehumidification
• Air-drying
• Vacuum thermal-drying
• Vacuum freeze-drying

SERVPRO of South Cary / Apex provides 24/7 service that is Faster to Any Size Disaster. Call (919) 615-1160 to start the mitigation process within hours of your initial contact.

Contaminated Water in My Raleigh Home Sounds Scary--How Can I Protect My Family from the Hazards of Flood Damage?

6/28/2020 (Permalink)

flooding in a luxurious room in a home Don’t panic when flooding affects your home. Contact the certified technicians at SERVPRO for water removal.

Hazardous Substances Are Present in Raleigh Flooding--SERVPRO Can Put Your Fears to Rest by Containing and Disposing of Flood Damage and Fluids Fast

It is terrifying to Raleigh homeowners to realize that the water rising in a basement or crawl space after heavy thunderstorms or a tropical storm or hurricane passes can be injurious to a family’s health and well-being. As overland flooding moves across ground and pavement, it picks up an astonishing range of chemicals, industrial waste, dead creatures, muck, and even sewage when the municipal drainage system is overwhelmed. Then the muddy mess pours or seeps into the lower levels of your home.

What Is the Answer to Recovering from the Dirty Water?

Storms are expected, but the timing is unpredictable. One thing you can count on when flood damage strikes your Raleigh house is that our crews are ready immediately to rise to the challenge. Within hours of your call, a well-trained and provisioned crew of experienced technicians arrive, prepared to turn back the page on the devastation:

Initial Safety Assessment

  • Look for slip, trip, fall risks, and the presence of caches of water in cavities (walls, ceilings) that could cause structural collapse.
  • Ensuring electricity is off (avoid shock and electrocution).
  • Evaluating the water category -- flood waters are always Category 3 (most contaminated) by definition, but our team is alert to specifics including human pathogen risk and exposed biohazards such as asbestos and lead.

Emergency Services

  • Pumping out water deeper than two inches
  • Using truck-mounted extractors for residual water 
  • Containing the pumped and extracted water for disposal under local regulations as hazardous substances

After Extraction, Then What?

SERVPRO technicians clean up residues and use EPS-registered antimicrobials to inhibit the rebound of molds or other pathogens. Moisture readings inform our Applied Structural Drying (ASD) technicians as they determine drying goals and implement best practices to return wet building materials to their typical moisture content.

Storm-related flood damage requires the professional assistance of SERVPRO of South Cary / Apex to contain and remove. We’re Faster To Any Size Disaster. Call us at (919) 615-1160 when flooding begins.

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What are the Signs of Water Damage in My Home?

6/23/2020 (Permalink)

"Call Now" After your home suffers water damage, you need a team of professionals to assist you with cleanup. Call SERVPRO right away! We are always available.

Call SERVPRO at the first sign of water damage to your Raleigh structure or contents to lessen the loss.

If you do not already have a regular check-up plan for your home, it is a good idea to do monthly inspections and look for the early warning signs of water loss. Things to look for are: 

  • Water stains on sheetrock
  • Sagging ceilings
  • Warped floorboards
  • A musty odor that does not diminish
  • Loose tile

Can Carpets Get Saved From Water Damage?

Putting carpet in a home is often a significant investment, and it can be gone in a flash when water damage happens in your Raleigh property if the water loss does not begin within 24 hours or contains contaminants such as sewage. 

SERVPRO technicians test the water and the fiber to determine the best restoration actions for the optimum outcome. The equipment the techs use works even to pull out deeply embedded moisture within the carpet and the pad. After they reduce the water removal down to doing "dry" passes where little to no further moisture comes up, they move on to the drying phase. 

Special techniques such as "floating" the carpet assist with drying it from the bottom up and ensures that no residual moisture remains to cause issues such as foul odors or deterioration of the carpet. Another frequently used method involves putting plastic over the wet area, known as "tenting," and directing the airflow from the drying equipment into the damp carpet. The connected dehumidification equipment captures the moisture and ports it away, resulting in progressively drier conditions inside the tent. Afterward, final touches include: 

  • Spot cleaning to remove water spots
  • Treatments for stains that may be present
  • Steam cleaning to remove any residual musty odors

SERVPRO of South Cary / Apex at (919) 615-1160 is ready 24/7 to handle any size water damage in your home. The certified technicians have extensive training to turn around the loss and restore your home to its preloss condition.

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