Recent Posts

Hold the High Waters: 3 Flood Scenarios You Should Know

5/27/2020 (Permalink)

Underwater flooding in a backyard. Storm overflow can produce a Category 3 flood

Three Common Flood Scenarios

You know the ones: the jeans that, for whatever reason, are just too short, but you kept them anyway. You may occasionally throw on your “floods” for yard work, but in a real flood, it’s better to avoid contaminated water. Here’s what to do in three common flood scenarios in Cary, NC.

1. Clean Water
If the supply line to your refrigerator’s ice dispenser has ever ruptured, you’ve experienced a Category 1, or clean water, leak. A water damage repair specialist should make the official diagnosis, but water leaking from a source you’d drink from or bathe in is most likely Category 1. Here, you should shut off the water main to your house and turn off the electricity at the breaker box; then call for assistance. Opening the windows or turning on a fan can also help mitigate mold growth while you wait for help to arrive.

2. Contaminated Water
Storm runoff, agricultural pollution, and untreated groundwater are all common types of Category 2 water. Contaminants such as lawn fertilizers, ice melt, and other chemicals also create Category 2 water. While these substances have their purpose, you don’t want them leaking into your house through a broken pipe in the ground. This may cause irrigation drainage to seep into the house’s foundation or basement. If it’s safe to do so, turn off the irrigation water main. Otherwise, bypass the area and get help.

3. Sewer or Outside Flood
A ruptured sewer line, storm overflow or other catastrophic event can produce a Category 3 flood. Depending on the severity of the surge, this water (also known as black water) could contain physical, chemical or biological contaminants. It’s important to avoid wading or swimming in such water, especially if you have open wounds. If you’re at home when this happens, go to a secure place (such as a top floor) and call an emergency restoration service as soon as possible.
Experiencing any level of flood can be stressful. With these tips, you’ll be better prepared to navigate contaminated water — with or without your high water jeans.

3 Things You Should Know About Renters Insurance

5/27/2020 (Permalink)

Paper cutout family with house under Renters Insurance umbrella Renters insurance covers the personal property of renters but not the home that they rent

3 Things You Should Know About Renters Insurance

Fire can not only cause extensive damage to the home you live in but destroy the personal property you have in that home. Renters insurance can help you replace your personal property damaged or destroyed in a fire at your rental home. Most renter's policies are similar in what they cover, but there can be some differences, so it is wise to familiarize yourself with your policy before a loss occurs.

1. Policies May Cover Actual Cash Value or Replacement Cost
Most renter's policies cover personal property at replacement cost, which is the cost of replacing your property with a new item of like kind and quality. However, some policies cover property at actual cash value, which is the replacement value less depreciation. If you have an actual cash value policy, you will probably pay less in premiums but could also receive less money than it will cost you to replace or repair your property.

2. Your Renters Policy Does Not Cover Your Rental Home Itself
Renters insurance covers the personal property of renters but not the home that they rent. Your landlord should have a policy to cover any fire restoration services needed to repair damage to the building you are renting. Building owners are also usually also responsible for hiring a fire cleanup service in Apex, NC if one is needed to restore the building to livable condition.

3. Some Property May Have Specific Limits
Most of your personal property is covered for fire damage up to the limits of your policy; however, some types of property may have specific limits that you should be aware of. Categories of property that frequently have limits include electronics, musical instruments, jewelry, plants, and cash. Your policy should state any limits on specific types of property.
Renters insurance can provide financial protection for your personal property that has been lost or damaged in a fire. However, it is wise to familiarize yourself with your policy and know exactly what is covered, and for how much, before a loss occurs.

The Post-Fire Cleanup Process

5/25/2020 (Permalink)

The Post-Fire Clean Up Process

Tackling the cleaning after a fire in Raleigh, NC comes with a host of new concerns: Can you restore items with smoke damage without further damaging them? Can you remove soot damage without weakening the structure of your home? Fortunately, the answer to both questions is positive: smoke cleaning and soot removal can restore many items to their pre-fire condition, though some types of restoration may require the aid of professional services.

Pre-fire Inventory

Careful documentation should be the first step of your cleanup process, but you may not be in the state of mind or have the necessary tools to compile an inventory on your own. Often, your insurance and restoration company can aid with inventories, walking you through each area of your home to compile an inventory that reflects the past and present.

Documentation methods may include

Bar coding
Digital photography
Digital video
Itemized lists

Individual Inspection

Because a fire often brings multiple types of damage, including water, soot and smoke damage, each of your belongings will need to be inspected individually during inventory to determine what is viable for restoration. Some items, such as stainless-steel cookware and glass, can be deodorized with consumer-accessible cleansers, while others, like clothes and photographs, are likely to need more specialized applications for restoration. 

Specialty Cleaning

For items that cannot be cleaned through conventional means, a content cleaning company may offer more extensive services. Ultrasonic machines can be used to deodorize nonporous items and return them to their original state, while dry cleaning can be used to remove odors from cloth items and restore your wardrobe. If you’re working with professionals, they’ll guide you through each step of the fire cleanup process and inform you which of your belongings, if any, require their specialty services. 

Returning Normalcy

Finally, although a fire can cause both physical and mental stress, it need not permanently halt your life. By smoke cleaning your belongings and removing soot and smoke damage, you’ll be one step closer to returning a sense of normalcy for your family and recovering from the fire, which is the last, but most imperative, part of the cleanup process. Visit for more information on fire damage.

3 Water Catastrophes That Call for Professionals

5/12/2020 (Permalink)

Background of blue water and on the middle a sign that says water categories Three water catastrophes that call for professionals

3 Water Catastrophes That Call for Professionals

How should you handle pipe burst cleanup that destroyed your working space? As a business owner, reopening soon is a priority. Ensuring the building has been properly cared for also tops the list. Therefore, it's important to understand when you shouldn't go it alone but need the support of a professional crew. Here are three times you want to pick up the phone.

1. You Have Category 3 Contamination
If flooding happens to occur from sewage lines or external water, such as an ocean, lake, or river, then you need to contact a sewer cleanup company in Cary, NC. These liquids are highly polluted, filled with organisms that now want to inhabit your business. Because of the level of microbes, you should not touch anything in the establishment. Instead, allow the trained specialists to use high-tech equipment to salvage some of your possessions and advise on appropriate restoration methods.
2. You Have a Strange Odor and Notice Black Spots
The plumber took care of the pipe burst cleanup. Did you ensure walls and flooring dried up as much as possible? Mold spores love moisture and the dark. If humidity lingered, the microbes reproduced, creating a fungus growth. When this happens, you may notice discoloration and a musty scent. Bleach does not penetrate into porous items. To effectively eliminate the infestation, you'll need the aid of a mold remediation team.
3. You Have Structural Changes
A broken pipe could leak for quite a while before it's noticed. If you're staring at walls and flooring, observing unusual alterations, then water may have accumulated. The walls may show signs of peeling paint, bubbling, or swelling. Your tiles may begin to crack or loosen; grout may wear away. Laminate and hardwood begin to shift. Have a water restoration crew evaluate the area to determine the extent of the damage.
Toilet overflows and pipe burst cleanup need more than a towel and household chemicals. When you experience excess fluid buildup or suspect something is off, call the experts for advice.

What Not to Do After a Flood

4/29/2020 (Permalink)

Lightning thunderstorm flash over the sky. Storm in Raleigh, NC

What Not to Do After a Flood

Thunder rumbles. The air chills. Your windows begin to rattle from the swift winds, and raindrops fall upon your rooftop. The drops fall delicately at first, but they begin to hit your home as sheets of water, relentlessly drenching your dwelling and surrounding outdoor spaces. What was once a protected structure is now being infiltrated by flood water.
A devastating storm has throttled your neighborhood in Raleigh, NC. Now what?

1. Don’t Panic
Panicked homeowners may experience lapses in judgment and rushed decision-making when responding to storm damage. In order to stay safe and avoid brash reactions to the flooding — i.e. “We need to rescue my laptop in the other room! Grab the kayak and start paddling, Grandma!” — it is important to keep a cool, calm, and collected state of mind. Take a deep breath, be mindful of your safety, and stay away from standing water.
2. Don’t Forget Your Allies
You are not alone. Call on restoration service superheroes to save the day. These professionals have the knowledge, tools, and experience to rescue your home from flood water.
You can also reference emergency flood guidance online to stay informed, prepared, and safe. Be ready to rely on your family and friends, too, as you may need to find accommodations away from your flooded home for the time being.
3. Don’t Delay
Acting quickly can help ensure that your flooring, furniture, baseboards, and wall material recover from water-related damage as optimally as possible. The less time these items are exposed to standing water, the better. Although some of your possessions and materials may need to be discarded after exposure to flood water, fast and efficient cleanup by professionals can help mitigate the risk of mold and structural concerns.
Water damage happens. It can be a stressful time for any homeowner, but with proper support from remediation experts, the situation will pass and the storm will subside.

3 Fire Preparation Tips Your Business Should Take

4/20/2020 (Permalink)

Fire extinguisher in the operating department Your employees should know how to properly use a fire extinguisher

Things To Consider When Planning Out Safety Protocols For Your Company

When you have a company in Wilbon, NC, preventing a business fire can be an important safety step to protect both your staff and the property. There are a few things to consider when planning out safety protocols for your company. Here are a few you may want to consider.

1. Have a Safety Plan

It’s important to have a safety plan in place in case an emergency like a fire should occur. This type of fire preparation will help you ensure that your business has all the proper safety equipment needed to protect your staff, that safety training materials are available and that every employee knows what's expected of them during an emergency. You may also want to include the location of emergency exits, a meetup location outside the building and the number of a restoration service you can contact for help with repairs after the fire is put out.

2. Know the Emergency Tools

It’s important that every employee knows the location of safety tools and how to use them in order to help protect them from a business fire. This includes how the alarm system works, if there are any hand pulls and where emergency escape exits are located. They should also know the location of any fire extinguishers and how to properly use them.

3. Follow Safety Procedures

Another way to help prevent fire damage is to always follow the recommended safety practices for any tools or equipment your business may use. This may be as simple as properly maintaining the breakroom microwave to knowing the emergency shutdown procedure for onsite manufacturing equipment. Having your staff trained in these safety procedures can help them spot problems in time to make repairs or replace damaged equipment before a fire occurs.

When it comes to preventing a business fire, consider having an emergency plan made ahead of time. Know where emergency tools like alarm pulls and extinguishers are stored, and follow all safety procedures with any equipment you may use. Remember, if a fire does occur, a restoration service can help with cleanup and repairs.

Why Flood Insurance Might Be Right for You

4/9/2020 (Permalink)

Flood insurance form on a table with a book. Why flood insurance might be right for you?

As a responsible business owner in New Hill, NC, you have cared for your property by working with an agency to have policies for the unexpected. How much, though, do you really require? Is an investment in additional policies really worth it? After all, you'd think the primary paperwork would suffice. For many proprietors flood insurance could be well worth the money, eliminating a great deal of headaches and providing fiscal protection.

What Is Covered Under a Primary Agreement?

The initial commercial insurance you purchased helps when you have water damage from pipes, roof leaks, or sewage overflows. For example, if fluid penetrates from something in the building, most often the agent attends to the claim and pays for the cleanup and restoration.

Why Add Something More?

There are times when a primary agreement is not enough. Should a natural weather system occur and water rises from an ocean or river, your contract may not be sufficient. Claims could be made that you didn't pay for the service. It may not seem fair if you had hurricane coverage; however, flood insurance takes care of this occurrence. Without it, you'll pay for the rebuild and the loss of property. The following are possible events that could be problematic:

  • Inhibited Storm Drains
  • Overflowed Rivers
  • Excessive rain
  • Busted Dams
  • Melted Snow

Even though not in your control, these occurrences could impact anyone at any time.

What Do You Gain?

When you weigh the cost, consider the benefits. Commercial insurance isn't enough at times, and flooding can ruin merchandise and structure, accrue quite the bill, and put a halt to your work. With the right safeguards, you can file a claim requesting a water restoration company's immediate assistance. The crew can mitigate the damage, dry out the property, and work to avoid mold damage. In addition, you may be able to request compensation for what you lost.

Do you think flood insurance isn't worth it?

Life is uncertain and you can't control water. A little expense now could get you back up and running quickly.

Understanding When You Need To Seek Mold Removal – and the Cost

3/29/2020 (Permalink)

Mold on bathroom tile Mold damage in bathroom tile in Fuquay- Varina, NC

Dealing with mold removal can be a delicate situation for any homeowner. If you believe that your home in Fuquay- Varina, NC requires mold cleanup, it's important to know how to tackle the situation. Seeking assistance from professionals is essential since they will know the best ways to deal with removing mold and can also tell you if you need black mold removal. Here are a few things to know when learning about how to spot mold, and how to deal with the removal and the cost.

Know Where Mold Occurs

Mold is commonly seen in areas with lots of moisture or where water can easily be trapped. With that in mind, know that you might find mold damage around:

  • Bathrooms, particularly ceilings
  • In or under carpets
  • Inside drywall

Think about any areas that are either constantly exposed to water or have dealt with water damage. These are areas of your home that are most likely to require mold remediation, although that doesn't mean you shouldn't look elsewhere. The cost will vary depending on how much mold there is and how many rooms are affected.

Understand the Cost of Mold

Although it is not considered an airborne form of mold, black mold can and does grow rapidly. That means having mold removed as soon as possible is important in order to keep it from spreading to other parts of your home. Although you might be concerned about the cost of black mold, it is necessary to have professionals step in to manage it. This can help you feel confident that the mold is removed the first time so that you can avoid repeat cleanings. This, in turn, can help you save money in the long run. By working with a black mold cleanup team, you can ensure the mold is safely removed. You can rest assured that the team is Here to Help.

How can I protect my business during an outbreak?

3/20/2020 (Permalink)

People preparing for sanitization wearing white protection suites, blue gloves and breathing masks We are her to help! 24/7/365

How can I protect my business during an outbreak like Coronavirus?

With the recent outbreak of the Coronavirus, many people are scrambling to ensure their property is protected. There is a consistent rise in business owners/parents/caregivers interest to ensure that facilities are taking every precaution to prevent any widespread outbreaks. In this article, we will cover what  the Coronavirus is, how you can protect yourself, and how SERVPRO can provide assistance with cleaning and disinfection. 

So, What is the notorious Coronavirus and how does it spread? 

Coronaviruses are zoonotic, which means they are transmitted between animals and people. This virus can cause a variety of symptoms and can lead to a more serious prognosis when introduced to infants, the elderly, and those with weakened immune systems. Once transmitted to humans, other humans can spread the virus through respiration such as coughing and sneezing. 

How can I protect myself, my family, my employees, and my customers?

Pathogens can rarely be seen or detected with the naked eye; but surfaces, toys, furniture, door knobs, etc are often carriers for communicable disease. When it comes to decontaminating surfaces and airborne Infectious diseases, it’s important to call on a professional that is trained & certified in biohazard remediation including the disinfecting of infectious disease. Surface cleaning is not enough these days, and unfortunately the average consumer does not fully understand the products and the chemical components behind the products intended usage. So many products we use and are familiar with are not used properly, and thus get rendered ineffective which is not the case.

How can SERVPRO help during the Coronavirus?

SERVPRO of South Cary/Apex offers thorough cleaning and disinfection services for schools, hospitals, and commercial properties. We have a passion for the prevention of illness through proper cleaning and sanitization. Our crews are always ready to go in their PPE to ensure the buildings in our community are safe to enter. 

Our disinfectants & virucides are EPA, FDA, and OSHA compliant, they have a very low toxicity rating, and are effective against the most common disease and odor-causing organisms, including MRSA, HIV-1 (AIDS virus), Influenza A2, Avian Flu, VRE, TB, Herpes, to name a few. The CDC is recommending a labeled Hospital Grade disinfectant with claims against similar type organisms to COVID19. SERVPROXIDE has demonstrated effectiveness against viruses similar to COVID19 on hard non-porous surfaces. This product can be used against COVID19 when used in accordance with the directions for use against Norovirus Feline Calicivirus** and Canine Parvovirus, Strain Cornell-780916, ATCC VR-2016** on hard, non-porous surfaces. In addition, SERVPROXIDE currently has EPA approved claims for Feline Coronavirus (Strain WSU 79-1683, ATCC VR 989**) and Canine Coronavirus (Strain 1-71, ATCC VR-809**). More product specific information can be obtained on the TDS & SDS.

Call SERVPRO of South Cary/Apex today to ensure you have a proper disease control prevention strategy moving forward to help support a healthy and safe atmosphere. (919) 754-8160

We are Cleaning Experts

3/18/2020 (Permalink)

man in white protective suit and air mask spraying a chemical on a concrete floor We can help you take preventative measures!

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, you know who to call!