Recent Posts

Understanding When You Need To Seek Mold Removal – and the Cost

3/29/2020 (Permalink)

Mold on bathroom tile Mold damage in bathroom tile in Fuquay- Varina, NC

Dealing with mold removal can be a delicate situation for any homeowner. If you believe that your home in Fuquay- Varina, NC requires mold cleanup, it's important to know how to tackle the situation. Seeking assistance from professionals is essential since they will know the best ways to deal with removing mold and can also tell you if you need black mold removal. Here are a few things to know when learning about how to spot mold, and how to deal with the removal and the cost.

Know Where Mold Occurs

Mold is commonly seen in areas with lots of moisture or where water can easily be trapped. With that in mind, know that you might find mold damage around:

  • Bathrooms, particularly ceilings
  • In or under carpets
  • Inside drywall

Think about any areas that are either constantly exposed to water or have dealt with water damage. These are areas of your home that are most likely to require mold remediation, although that doesn't mean you shouldn't look elsewhere. The cost will vary depending on how much mold there is and how many rooms are affected.

Understand the Cost of Mold

Although it is not considered an airborne form of mold, black mold can and does grow rapidly. That means having mold removed as soon as possible is important in order to keep it from spreading to other parts of your home. Although you might be concerned about the cost of black mold, it is necessary to have professionals step in to manage it. This can help you feel confident that the mold is removed the first time so that you can avoid repeat cleanings. This, in turn, can help you save money in the long run. By working with a black mold cleanup team, you can ensure the mold is safely removed. You can rest assured that the team is Here to Help.

How can I protect my business during an outbreak?

3/20/2020 (Permalink)

People preparing for sanitization wearing white protection suites, blue gloves and breathing masks We are her to help! 24/7/365

How can I protect my business during an outbreak like Coronavirus?

With the recent outbreak of the Coronavirus, many people are scrambling to ensure their property is protected. There is a consistent rise in business owners/parents/caregivers interest to ensure that facilities are taking every precaution to prevent any widespread outbreaks. In this article, we will cover what  the Coronavirus is, how you can protect yourself, and how SERVPRO can provide assistance with cleaning and disinfection. 

So, What is the notorious Coronavirus and how does it spread? 

Coronaviruses are zoonotic, which means they are transmitted between animals and people. This virus can cause a variety of symptoms and can lead to a more serious prognosis when introduced to infants, the elderly, and those with weakened immune systems. Once transmitted to humans, other humans can spread the virus through respiration such as coughing and sneezing. 

How can I protect myself, my family, my employees, and my customers?

Pathogens can rarely be seen or detected with the naked eye; but surfaces, toys, furniture, door knobs, etc are often carriers for communicable disease. When it comes to decontaminating surfaces and airborne Infectious diseases, it’s important to call on a professional that is trained & certified in biohazard remediation including the disinfecting of infectious disease. Surface cleaning is not enough these days, and unfortunately the average consumer does not fully understand the products and the chemical components behind the products intended usage. So many products we use and are familiar with are not used properly, and thus get rendered ineffective which is not the case.

How can SERVPRO help during the Coronavirus?

SERVPRO of South Cary/Apex offers thorough cleaning and disinfection services for schools, hospitals, and commercial properties. We have a passion for the prevention of illness through proper cleaning and sanitization. Our crews are always ready to go in their PPE to ensure the buildings in our community are safe to enter. 

Our disinfectants & virucides are EPA, FDA, and OSHA compliant, they have a very low toxicity rating, and are effective against the most common disease and odor-causing organisms, including MRSA, HIV-1 (AIDS virus), Influenza A2, Avian Flu, VRE, TB, Herpes, to name a few. The CDC is recommending a labeled Hospital Grade disinfectant with claims against similar type organisms to COVID19. SERVPROXIDE has demonstrated effectiveness against viruses similar to COVID19 on hard non-porous surfaces. This product can be used against COVID19 when used in accordance with the directions for use against Norovirus Feline Calicivirus** and Canine Parvovirus, Strain Cornell-780916, ATCC VR-2016** on hard, non-porous surfaces. In addition, SERVPROXIDE currently has EPA approved claims for Feline Coronavirus (Strain WSU 79-1683, ATCC VR 989**) and Canine Coronavirus (Strain 1-71, ATCC VR-809**). More product specific information can be obtained on the TDS & SDS.

Call SERVPRO of South Cary/Apex today to ensure you have a proper disease control prevention strategy moving forward to help support a healthy and safe atmosphere. (919) 754-8160

We are Cleaning Experts

3/18/2020 (Permalink)

man in white protective suit and air mask spraying a chemical on a concrete floor We can help you take preventative measures!

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, you know who to call!

Why Your Business Needs Flood Insurance

3/5/2020 (Permalink)

Flood insurance form on a table with a book. Floods can be devastating, but the right insurance can get you back to business

Why Your Business Needs Flood Insurance

Being prepared for disasters is part of being a responsible business owner. If you have a business in Holly Springs, NC, then you need to know about flood insurance. Emergencies don't keep schedules, so you need to have a disaster preparedness plan in place at all times. Here are some ways that flood coverage can help keep you and your business afloat during an emergency.

  • Covers destruction to your building and building's contents.
  • Covers mold or mildew damage caused by a flood.
  • Covers losses resulting from broken water retainers, overflowing bodies of water, blocked storm drainage systems, and storm surges.

Flood Insurance
You may assume that your standard insurance includes coverage for floods, but this is not the case. Floods are defined as situations in which water covers at least two acres or affects two properties. Protection from flood damage requires a special and separate policy, which can be purchased from the federal government’s National Flood Insurance Program (NFIP) as well as from some private insurers. The policy will cover damage to your commercial building and the contents of your building - generally, up to $500,000 of coverage for your building and up to $500,000 for the contents. If you need additional coverage, you can buy excess insurance coverage that includes business interruption protection.

Commercial Property Insurance
Commercial insurance covers some water damage scenarios, but not floods. Your commercial policy will protect you if the water comes from above, usually. These are instances such as heavy rain or snowmelt that clogs gutters and then drips into your building. If you have a Commercial Package Policy (CPP) or a Business Owners Policy (BOP), then you do not have flood protection, so you should contact an insurance professional who is knowledgeable about these types of policies.
If your business suffers water damage, contact experts in emergency restoration as soon as possible. Floods can be devastating, but the right insurance and a good team of professionals can have you back in business as soon as possible.

Reducing Your Risk of Home Fire Due to Lightning

2/26/2020 (Permalink)

Thunderbolt over the house with dark stormy sky on the background and moon shining through the cloud Take the steps to reduce a lightning fire in your Morrisville, NC home

Reducing Your Risk of Home Fire Due to Lightning

A lightning fire is a frightening event, but thankfully lightning strikes are not a common occurrence, igniting an average of 22,600 home fires each year nationwide. The greatest number of fires occur during peak rainy seasons when lightning is more prevalent. Naturally, you may want to take every precaution possible to help prevent one from starting in your home in Morrisville, NC.

Things To Do To Help Prevent a Home Lightning Fire

Knowing how to cut your risks of experiencing a house fire can be very useful, especially if you live where serious storms are common. The following are a few tips that may help.

Cut back any branches or trees that are growing near your home to reduce the risk of fire spreading to the roof or siding if they are hit.
Install a lightning rod on top of your home to divert the dangerous energy safely into the ground.
Make sure your electrical system is properly grounded.
Turn off many of the electric devices, such as the television or computers, so they are not a draw during an electrical storm, and avoid using the phone, shower or tub.

What To Do if Lightning Strikes Your Home

When a lightning fire happens, it can be a hot and fast-burning fire. The first and most important priority is to get the family out safely. Because lightning usually occurs during a rainstorm, it is possible that rain water may continue to come in through damaged roof areas even after the fire is extinguished. Fire and water damage specialists in Morrisville, NC, can help with boarding up any exterior holes caused by the flames or firefighters, and help make decisions as to the cleanup and restoration of the home.
If you have taken steps to reduce the risk of a lightning fire, you need not worry excessively about a blaze, but you would also benefit from putting a family escape plan into place. Preparation is the greatest prevention in most cases, and you may rest easier if you know you have done everything possible.

Some Types of Insurance Claims Are More Likely to Raise Your Rates

2/14/2020 (Permalink)

Flooded room Flooded room due to water loss in Apex, NC

When you have damage to your property in Apex, NC, you naturally should consider making a homeowner’s insurance claim. However, before you do, it’s best to evaluate if the claim will raise your premiums more than the amount you receive for repairs.
This can be a little tricky since insurance companies don’t typically share their algorithms for rate increases. Yet you can make an educated guess based on available information. For instance, four items stand out as most likely to raise rates:

  • Dog bites
  • Slip and fall injury claims
  • Water damage
  • Mold build-up

Dog Bites Are a Big Concern for Insurance Companies

Insurance adjusters hate to see dog bite claims. They represent about one-third of payouts overall – around $500 million each year! Once a dog is a known danger, it’s a big red flag. You should take all possible precautions to prevent dogs from biting humans.

Water Intrusion Can Indicate Poor Maintenance of a Home

Water damage is also something insurance companies look for when considering raising your rates. Homeowners are expected to maintain their plumbing, and leaking pipes can indicate a home that isn’t kept in good condition. Mold damage from leaky plumbing or a roof also makes insurance companies nervous.
A home flood may be indicative of a long-standing problem. If it turns out that you are in an area prone to flooding, your rates can be dramatically affected. Most flood damage isn’t included in basic homeowner's insurance. Water damage from an isolated storm, however, may not be a problem.

Slip and Fall Claims Are Also Common

The National Safety Council states that falling causes about one-third of all non-fatal injuries. Studies show that falls are also one of the most common claims on homeowner's insurance, and adjusters look for patterns, especially if you’ve had a second claim for a fall.
If you are unsure about whether or not it’s in your interest to make an insurance claim for damage to your home, your best bet is to talk with your local experienced restoration company. They can give advice about repair costs and may be familiar with the causes of premium increases in Apex, NC.

How a Remediation Company Handles Category 3 Water Damage

1/29/2020 (Permalink)

Two air movers placed on wooden floor. Drying equipment. Water cleanup concept Water cleanup in Cary, NC

Finding contaminated water in your business’s building in Cary, NC, is an emergency situation that needs to be handled with extreme caution and speed. Category 3 water is grossly contaminated water that can contain hazardous chemicals, pathogenic substances, mold, or microbes. Common sources this type of water damage include:

  • Sewer backup
  • Toilet overflow containing feces
  • Flood water from a stream, ocean, or river
  • Water that has been left stagnant for several days

It is important that you never try to handle Category 3 water on your own. Instead, you will need to contact sewage cleanup and restoration professionals to rid your business of all contaminants and to address any water damage that has occurred.

The Sewage Cleanup Process

Here are the steps the restoration specialist will take to sanitize and remediate the area:

Clear the Area: Since Category 3 water cause extreme sickness or even death, the specialist will first ask everyone to leave the area.

Wear Personal Protective Equipment: The specialist will put on protective overalls, sturdy gloves, respirators, rubber boots, and safety goggles before entering.

Address any Hazards: If electrical hazards are present or the structure is unsound, the specialist will first make sure the area is safe to work in.
Find the Source: The source of the flooding is addressed to prevent more polluted water from entering.

Containment: A temporary structure may be put up to avoid spreading contamination.
Water and Sewage Removal: An industrial pump is often used to completely remove the area of all the flood water and hazardous waste.

Sanitation: Items that are beyond repair are disposed of and all salvageable items and surfaces are sanitized using professional equipment.

Drying: The area is dried to remove excess moisture.

Remediation: Damaged items and structures are restored to their original condition.

An experienced water damage cleanup crew will know how to best remove and clean Category 3 flood water from your business. In this situation, it is important to simply leave the area and wait until help arrives.

6 Places Mold Lurks

1/23/2020 (Permalink)

A man pulls back carpet in order to install insulation under the molding Mold can form under carpets

Six Places Where Mold Hides

While water damage may be a top concern for mold growth, this pesky fungus can grow anywhere in your Wilbon, NC, commercial building if the conditions are right. To flourish, it only needs nutrients, moisture, and the right temperature, especially high humidity.
If you think hidden mold may be an issue, below are six main places check.

1. HVAC Systems

Condensation pans can easily become clogged and overflow if not properly maintained. This is especially true for areas with hard water. Clean and inspect units once a year, as well as regularly check around bases to ensure condensation isn’t building up.

2. Ducts

As warm and cool air flows through the ducts, moisture and debris can begin to collect. If there is a leak, moisture can circulate into areas that it shouldn’t. Keeping ducts clean and flowing properly can keep mold growth at bay.

3. Carpeting

Carpet may be durable, but spills and tracking in moisture can eventually begin to be absorbed into the pad. If there isn’t poor circulation, the moisture can spread and create a prime environment for mold to form.

4. Ceilings

It can be easy to forget that ceilings hide a lot. From ducts to water pipers, a lot is happening in your building without being seen. Since they are often porous, any roof or pipe leaks or can quickly absorb and spread. Any signs of a stain indicate there is a problem that needs immediate attention.

5. Walls

Like ceilings, walls can hide mold within and go undetected for a long time. If your building is older, it may not have proper vapor barriers to keep moisture levels in check.

6. Electrical Equipment

While somewhat surprising, electrical components are a main concern for mold damages. Fixtures, outlets, and equipment create a warm environment. If any moisture is introduced, spores can quickly attach themselves and start to grow.
Mold growth doesn’t have to be a persistent, mysterious problem. Knowing hidden areas to check and getting help from a mold remediation expert can eradicate the problem.

What To Know About Preferred Vendor Qualifications

1/23/2020 (Permalink)

Two green vans getting ready to go on the road Insurance providers recommend SERVPRO because they know what to expect from these professionals

What To Know About Preferred Vendor Qualifications

When a business in Raleigh, NC, sufferers fire, storm, flooding, or mold damage their insurance agent may recommend a preferred vendor to conduct the repairs. One of the main reasons for this is that they know a preferred vendor has met all the qualifications required to do the job up to the insurance provider's standards.

1. Know What To Expect

Insurance providers recommend companies from their preferred vendor program like a local SERVPRO because they know what to expect from these professionals. This includes employing reliable professionals on their restoration teams, following all safety guidelines, and making sure all restorations meet IICRC guidelines. In fact, there are 21 different standards these professionals have to meet on every job to maintain their status as a preferred vendor.

2. High Standard of Work

Working with a preferred vendor recommended by an insurance agent is one way to ensure that the team restoring a business property meets a high standard in every aspect of their work. This includes having the proper equipment no matter the size of the job, a quick response time, and the ability to handle a variety of types of damage.

3. Top Quality Results

When working with a SERVPRO team clients can feel confident that they will receive quality results. These teams strive to restore the damaged area so it looks like the disaster never occurred. This includes items and document restoration as well.
One of the main reasons an insurance agent may recommend working with a company from their vendor program is that these preferred vendors meet the standards needed by the insurance provider. They know what to expect from each vendor in their program, know that these standards mean they can expect a high quality of work in all aspects of the job and that this will show through in the results. Working with a preferred vendor like SERVPRO can help ensure that the repairs leave the damaged area looking “Like it never even happened.”

Dealing with a Clog Between the Toilet and the Sewer

12/13/2019 (Permalink)

Clogged toilet in New Hill, NC

Dealing with a Clog Between the Toilet and the Sewer

When you're taking your morning shower, the last thing you expect to see is the toilet overflow. Unfortunately, this issue is not unique, and it is typically indicative of a clog somewhere between the toilet and the sewer. See, because of the clog, when your shower runs, the water has nowhere to go, so it diverts back up into the wastewater lines and causes an overflow. Fortunately, you can often remedy this situation without a thorough sewage cleaning by using a plumbing snake in a couple of areas.

  • Clog in the toilet
  • Clog in the drain cleanout

Clog in the Toilet
You should try using the snake in the most natural and most accessible location first, which is in the toilet. There are two ways to do this. First, you can push the snakehead into the toilet and through the drain. Second, you can remove the toilet and push the head into the pipe directly. In either case, you will push the line into the drain until you feel resistance, at which point you will crank the handle, hopefully pushing through the blockage.

Clog in the Drain Cleanout
If clearing the clog did not work from the toilet, then you are a step closer to requiring sewage cleaning and professional inspections. The next thing you can try is to locate your drain cleanout, which is likely in your basement or crawlspace. Remove the cap with a pipe wrench and feed the snake into the drain. Repeat the steps above.

Other Problems
Unfortunately, if you were unable to either reach or clear the blockage from the toilet or drain cleanout, then you might have more significant concerns than a clogged pipe. Therefore, contact a plumbing specialist in New Hill, NC, to bring out more robust tools and detection equipment, which will help identify and resolve the problem.
Sewage cleaning is not always necessary when a toilet backs up because of a running shower. Sometimes a simple snake or auger will work to clear the problem. However, if it doesn't, then contact a professional for assistance.